1.Which phones can I use the service from?

You can use landlines, mobiles and even payphones, however we cannot guarantee connection to our numbers. Please always check with your provider before dialing our numbers as they may charge different rates to those shown on this site.

2. How do I get charged for the call?

You current provider will charge you for the call you make. For example, if you call from a BT landline the call should appear on your BT's itemised bill with our access number. Please note that charging starts from the moment when our system answers, rather than when the person you are calling answers

3. How do I access the service?

Dial our access number. At the prompt enter your destination number and you will be connected. Please go to 'HOW IT WORKS' web page on our website for more information.

4. Is the service available during weekends?

Yes our numbers are available 24/7, all round the year!

5. How much are your charges?

Please go to 'COUNTRIES' web page on our website for call charges and destinations.

6. Is there any connection charge?

Please contact your telecom service provider regarding connection charges to our access numbers, as they may have a charge

7. I am trying to call but your access number is not recognized?

Please dial our access number in full including all digits.

8. Can I call on the mobiles abroad?

Yes you can call many mobile networks abroad. For a details please emails us at info@acommdirect.com

9. Can I access your numbers from overseas?
We are unable to guarantee access to our numbers from abroad

10. Whom can I contact for further information?
For more information please email us on info@acommdirect.com. 

Please Note: Call charges quoted on this website are in pence per minute (ppm) for customers calling from BT residential landlines. Call charges from other networks, including mobile phones, may vary. For further details please contact your service provider.